Fast Global Delivery from Our Warehouses Worldwide
Last Updated: 10th, July, 2025
We operate fulfillment centers in Shenzhen (China), Chandler (USA), and Frankfurt (EU) to deliver orders faster and reduce customs hassles. Most orders ship out within 24–72 hours.
1. Processing Time
- In-Stock Items: 2–3 business days (excludes weekends/holidays).
- Custom Products: +3–5 days (e.g., engraved items).
- Warehouse-Specific Workflow:
| Region Ordered From | Warehouse Used | Processing Base |
| Asia-Pacific | Shenzhen, China | 1-3 days |
| Americas | Chandler, USA | 1-3 days |
| Europe | Frankfurt, EU | 2-3 days |
| Rest of World | Nearest warehouse | 2-5 days |
2. Shipping Methods & Delivery Timelines
We partner with UPS, DHL Express, FedEx, USPS and local carriers for discreet, trackable delivery:
| Destination | Economy (10–20 days) | Standard (7–14 days) | Express (3–7 days) |
| USA | ✘ Not available | $0 (US Warehouse) | $15.99 (UPS) |
| EU/UK | €0 (Shenzhen Warehouse) | €0 (EU Warehouse) | €18.99 (DHL) |
| Global (Other) | $0 (Shenzhen Warehouse) | Varies by location | Contact Us (Pueasyadulttoys@gmail.com) |
3. Customs & Import Taxes
- Duties Included:
USA/EU orders shipped from local warehouses include all import taxes. No extra fees! - International Orders:
You may be charged local customs/VAT. Check your country’s regulations before ordering. - Customs Declarations:
All packages list contents as:”Silicone Health Massager | Value: $[Order Amount]”
4. Discreet Packaging Guarantee
✅ Plain Boxes: Zero branding, logos, or suggestive images.
✅ Neutral Sender Name: Shipped as “PE Logistics” (USA) / “Global Parcel Service” (EU).
✅ Stealth Billing: Credit card statements show “PUEASY TECH LLC”.
✅ Content Privacy: Packing slips exclude product details (only order #).
5. Tracking & Lost Packages
- Tracking Provided: Email sent with link upon shipment.
- Delivery Issues:
- Not Received? Contact us after 15 days (Standard) or 8 days (Express).
- Lost by Carrier? We reship or refund at no cost.
- Address Errors:
Contact us within 6 hours atpueasyadulttoys@gmail.comto update.
6. Regional Restrictions
We cannot ship to:
🚫 Countries prohibiting adult products (e.g., UAE, Saudi Arabia).
🚫 PO Boxes/APO addresses (carrier limitations).
🚫 Remote areas without carrier coverage (e.g., rural Alaska).
Contact Us
For shipping emergencies:
Email: pueasyadulttoys@gmail.com
Hours: 24/7 support (response in <4 hours)
| Shen Zhen Warehouse | US Warehouse | Other Warehouse |
| 213, Hanfu Technology Building, Longgang District, Shenzhen, CN | 7404 W Detroit St, Suite 170 Chandler, AZ , 85226, US | Varies by location |
