Last Updated:​​ 9th, July, 2025
​​Effective Immediately​​

At PUEASY, we prioritize your satisfaction and trust. Due to the intimate nature of our products, our policy is designed to comply with global e-commerce standards while ensuring hygiene and safety. Please read carefully before purchasing.

1. Eligibility for Returns & Refunds​

​​Unopened & Unused Items​​:
We accept returns within ​​30 days​​ of delivery only if:
✅ Product is in its ​​original sealed packaging​​ (intact hygiene seals).
✅ Product is unused, undamaged, and resellable.
✅ Proof of purchase (order number) is provided.

​​Defective or Damaged Items​​:
Contact us within ​​7 days​​ of delivery with:
✅ Photos/video of the defect/damage.
✅ Original packaging.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

​​2. Non-Returnable Items​

ALL​​ products are ​​FINAL SALE​​ if:
❌ Hygiene seals are broken or missing.
❌ Product shows signs of use (including removed protective films).
❌ Products classified as:

  • ​​Open-box items​​ (sold at discount).
  • ​​Sensitive items​​:
    • Anal toys • Penis sleeves • Nipple toys • Any insertable product.
  • ​​Bundles/kits​​ where seals are broken.

This complies with health regulations prohibiting resale of intimate goods.

3. Return Process​

Step 1​​: Email pueasyadulttoys@gmail.com with:

  • Order number
  • Product name & reason for return
  • Photos of sealed packaging

​​Step 2​​: If approved, we’ll email:

  • A ​​Return Authorization (RA) number​​
  • ​​Discreet shipping instructions​​ (no branding on package)
  • Return Adress

(Do NOT write “PUEASY” or product details on the box)

​​Step 3​: Refund issued within 14 business days of receipt.

​​4. Refund Methods​

Original payment method (7–14 business days).

Store credit (instant issuance + 10% bonus if chosen).

Note: Return shipping costs are non-refundable.

​​5. Exchanges​

Exchanges are available ​​only for unopened items​​. Email us with the requested replacement product. Shipping fees apply.

​​6. Undeliverable Packages​​

If a package is returned to us due to:

  • Incorrect address
  • Refusal by recipient
  • Customs rejection

We will refund the product cost (minus shipping & 15% restocking fee).

7. Special Circumstances​

​​Wrong Item Shipped​​: We cover return shipping and send the correct item immediately.
​​Lost/Delayed Shipment​​: Contact us for tracking escalation or reshipment/refund.

8. Hygiene & Privacy Commitment​

  • All returns undergo ​​sterilization quarantine​​ before inspection.
  • Return labels use neutral descriptors (e.g., “Electronics Components”).
  • Data is encrypted; we never share purchase details.

Contact Us​

Email: pueasyadulttoys@gmail.com
Hours: Mon–Fri, 9:00 AM–5:00 PM (GMT+8)
Include your order number for faster resolution.

Policy Updates​​: We reserve the right to amend this policy. Changes apply to future purchases only.

​​Key Compliance Notes for Adult Industry​

​​​Hygiene Restrictions​​: Explicitly prohibits returns of used items (aligns with EU/US health codes).

​​Discreet Logistics​​: Neutral packaging instructions reduce customer embarrassment.

​​Legal Safeguards​​: “Final sale” clauses for sensitive items limit liability.

​​Global-Friendly​​: 30-day window accommodates international shipping delays.

​​Incentives​​: Bonus store credit encourages retention over refunds.

Place this policy in your website footer and checkout flow. For EU/UK customers, add:
“Your statutory rights under the Consumer Rights Act 2015 (UK) or EU Directive 2019/771 are unaffected.”

Let me know if you need localization for specific regions (e.g., California’s 30-day auto-refund law) or Shopify/Legal page integration